Assistant Professor, Carey Business School; Core Faculty, Armstrong Institute for Patient Safety and Quality
I am interested in the mechanisms by which people learn from their own and others’ experiences at work, with particular attention to how people learn vicariously and share knowledge in healthcare organizations and other knowledge-intensive work environments. Though my interest is in individual-level learning, I focus specifically on how this learning is influenced by interpersonal relationships and interactions in work organizations.
Individual learning in modern organizations often occurs in concert with others and via interdependent work experiences, but learning is still often thought of as something that people do by themselves. In contrast to this “lone learner” assumption, my research aims to unpack more dyadic and social mechanisms of learning. As a result, my work examines not only interpersonal learning interactions, but also the characteristics individuals bring to these interactions (such as their specialized background and motives for learning) and the emergent structures (including collective norms and shared practices) in which the interactions are embedded. In my research, I utilize a variety of methods – including field surveys and interventions, qualitative interviews and observational methods, and laboratory experiments – often incorporating multiple approaches to triangulate a better understanding of the mechanisms underlying individual learning in organizations.